My Honda Wegro Sdn Bhd Service Center Experience

I changed my Little Honda city car battery yesday and today i bring my car back for ECU calibration, since i staying at cheras area ... the nearest Honda authorised service center would be the Wegro Sdn Bhd located at Jln. Cheras (opposite Tmn. Midah) at the same time i also asked them to check the aircond system and see whats wrong with it because this few days I noticed got knocking sound when i turn on my air condition but otherwise the aircond is working fine and its bloody cold too. I have to reduce the temperature to half this morning in order to avoid kena pnemonia while driving to the workshop.

Honda Wegro Sdn Bhd at Lot 4523(D), Batu 4 ½, Jalan Cheras, 56100 Kuala Lumpur

I wakeup early in the morning hoping to be the first few who send their car for repair and get the hell outta the workshop ASAP and goto work la.

No. 003

8:45 am

I got no. 003 and the time stated there is 9:18am which is wrong because rite after i settle everything i took a photo of the clock on the wall which is showing 8:45am.

I told the service advisor at counter #2 (Mr. Hon Cheon Kit) about the knocking sound when i turn on the aircondition and he told me that this is caused by the compressor belt, he recomend me to change the compressor belt and the sound would go away. I agreed to let him change the compressor belt.

the bill came up to RM 194.50

2 hours after that I was told that my car is ready for collection .... I paid the bill and with the paid bill i collected my car keys. I walked to my car .. get in and start the engine, turn on the aircond and to my suprised THERE IS NO AIRCOND!!! WTF!!! change compressor belt can magically make my aircond dissapeared one?!!!

Luckily I havent drove out to the main road yet, so i turned back and spoke to Mr. Mr. Hon Cheon Kit about this. He then opened up the engine compartment and try to diagnose the problem and I went back to the waiting area and keep waiting. Half an hour later he came back to me telling me that now I need to fork out additional RM617.00 to replace the compressor and another RM170 for the labour charges on top of the RM194.50 that I paid a moment ago!!

I was dumbfarked for a moment .... when i sent my car this morning the aircond is still working fine despite of the knocking noise, they diagnosed the problem and told me its the compressor belt which i agreed to change and they hand me back my car with NO AIRCOND! AND now ...

1. They asking me to pay an additional sum of RM787 to fix a problem that wasnt there this morning?!!! So now its NOT the compressor belt problem? Then you recommend me to change the compressor belt for what?!!
   
2. Why you hand me back my car without air condtion? Did you even checked the air condition system whether its working or not after you changed the compressor belt? Why isnt my air condition working anymore?
   
3. What you done to my car? Change compressor belt can spoil the Aircond one? Who spoilt it? It coudlnt be me coz i never touched anything!!!
   
4. What kinda service center is this?! You think their technicians there know WTF they is doing? I doubt so .... they handed me back my car without aircond and charge me for it!!!
   
5. Why simply recomend customers to change parts that would not solve the problem? Do we looks like waterfish to you?!! DO WE??!!!
   

Thats not all!!! I refused to let them make more damages to my car so i told them no, i would not like to pay to you an additional sum of RM787 to fix a problem that is not there is the first place and i took off, as soon as i entered the main road i noticed the knocking sound has been replaced by a very LOUD SQUEAKING sound!!!! I SQUEAKED all the way from Cheras to Kajang!!!

So ... I paid RM194.50 to calibrate my car and to fix the knocking sound but i ended up with NO AIRCOND and a squeaking car! Hows that for an authorised Honda service center?!!!

I stopped my car half way and gave them a call and asked them what they did to my car? why is it squeaking now? They just asked me to send the car back to them again!!! WTF?? send to you again?!!! NO WAY!!! This time you might tell me that it will cost me RM2,999.00 to fix all the shit that wasnt there in the first place!!!

I sent my car to another workshop near my office and according to the technician, those Wegro techinician farked up my compressor's pulley by fixing the belt TOO TIGHT!!!



I ended up being RM655.00 POORER!!! for something that wasnt spoilt by me!!! Way to go Wegro Sdn Bhd!!!

So if you or your wife or your frends or your relatives or your colleague owns a Honda ... please tell them of this experience of mine!!!! Dont kena fark for something you did not do!

Now ... anyone can tell me .. this kinda thing can complaint to which gomen department? Ministry of internal trade can ar? Got contact number anot ar? I want kompren them kaw kaw ahh!!!! MCH!!!